Important Notes

• Dress comfortably but modestly, especially in cultural areas.
• Carry water, sunglasses, sunscreen, and a hat.
• Please carry a valid ID/ Passport along with you during the visit
• The Booking Confirmation is valid only for the specific date and time shown thereon and shall automatically expire upon the lapse of this specific date and time.
• Tickets can only be used once and are not subject to refund or exchange of any kind whatsoever.
• Lost, damaged or stolen Tickets cannot be replaced, refunded or exchanged in any manner.
• Please go to the cash register one by one and follow the instructions of our team.
• Large bags and backpacks should not be brought in.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.
• Shared transfers are only provided from centrally located hotels and residences in Singapore city. 
• Pick-up from Areas other than centrally located  Hotels / Residence will be done on request with an additional surcharge.

Important Notes

• Children under 122 cm in height must be accompanied by an adult at all times.
• Children below 12 years must be supervised by a guardian aged 21 or above.
• Outside food and drinks are not allowed (except baby food or special medical/dietary needs).
• No glassware, alcohol, sharp objects, or large floatation devices.
• Normal diapers are not permitted in pools (only swim diapers allowed).
• Loose jewelry and valuables should be avoided or stored in lockers.
• Lockers are available for rent for securing personal belongings.
• The park is not responsible for lost, stolen, or damaged items.
• No photography on certain rides for safety reasons.
• No commercial or drone photography without prior permission.
• Smoking is strictly prohibited within the park except in designated smoking areas outside the water zone.
• Attractions may close temporarily due to lightning or heavy rain.
• No refunds will be given for weather-related ride closures.

Important Notes

• Valid admission ticket required; non-transferable & non-refundable once issued
• Entry allowed only during the selected time slot
• Children under 13 must be accompanied by an adult
• Last admission is 1 hour before closing time (typically 6:00 PM)
• Bag checks may be conducted at entry
• Large bags, umbrellas, or bulky items must be stored at Visitor Services
• No touching of exhibits unless signage says otherwise
• No running or disruptive behavior inside the museum
• No outside food or drinks inside the galleries
• No smoking or vaping on museum premises
• No flash photography, tripods, selfie sticks, or drones
• No pets (except certified service animals)
• No dangerous items such as sharp objects, flammables, or weapons
• Photography is allowed in most areas, but no flash or professional gear
• Mobile phones must be on silent mode inside exhibition spaces
• Museum operates rain or shine; indoor venue
• Special exhibits may have separate ticketing or access rules
• Disrespectful, threatening, or unsafe behavior will lead to removal without refund
• Guests are responsible for their personal belongings
• Any damage to exhibits may result in liability and compensation claims

Important Notes

• E-Ticket Validity: Tickets are valid only for the selected date and time slot. Entry will not be permitted outside this window.
• Non-Refundable: Tickets are non-refundable and non-transferable once booked.
• Identity Verification: Visitors may be required to present a valid ID or passport matching the name on the ticket for verification.
• Children Policy: Children under 3 years enter free. All children must be accompanied by an adult at all times.
• OCBC Skyway Access: Entry to the OCBC Skyway is not included and must be purchased separately with cash at the location.
• Shuttle Service: Shuttle rides are only available to those who have selected and purchased this option.
• Prohibited Items: Outside food and beverages, pets, smoking, and dangerous items are strictly prohibited.
• Weather Conditions: The conservatories are indoors and operate rain or shine. Outdoor gardens and OCBC Skyway may close during bad weather.
• Respect the Environment: Do not touch or pluck any plants or flowers. Maintain cleanliness and dispose of waste in designated bins.
• Right of Admission: Gardens by the Bay reserves the right to deny entry to any guest who fails to follow park rules or behaves inappropriately.

Important Notes

• Advance Booking Required: Tour must be booked in advance with accurate hotel and contact details.
• Pick-up Time: Be ready at your hotel lobby at least 10 minutes before the scheduled pick-up time. Delays may result in missing the tour.
• Pick-up Eligibility: Hotel pick-up and drop-off are provided only from centrally located hotels. Guests staying in remote areas must report to a designated meeting point.
• Tour Duration: This is a fixed itinerary tour lasting approximately 3.5 to 4 hours.
• No Refunds for No-Show: Failure to show up on time will be treated as a no-show, and no refunds will be provided.
• Children Policy: Children must be accompanied by an adult. Infants must be seated on laps unless a separate seat is booked.
• Respect Local Culture: Guests are expected to behave respectfully, especially when visiting places of worship. Modest clothing is recommended.
• Weather Conditions: The tour operates rain or shine. Bring appropriate attire and accessories.
• Amendments & Cancellations: Any changes or cancellations must follow the provider's policy and timeline.
• Safety Guidelines: Guests must follow the guide’s instructions at all times for their safety and the smooth running of the tour.

Important Notes

• Harry Potter: Visions of Magic will revise its operating hours to 11 AM–7 PM (last entry 6 PM) from 1 Sep to 16 Nov 2025.
• Adult: 11+ years and Child: 4-12 years, must be with an adult.
• One-time entry, no re-entry.
• No replacements or refunds

Important Notes

Important Notes

• You must weigh less than 120kg (if shorter than 180cm) or 140kg (if taller than 180cm). Call the activity provider if you exceed the limits
• This activity is for those aged 7 and above
• You must be able to comfortably wear one of the provided helmets
• This activity is not suitable for pregnant women, those who have previously dislocated their shoulder, those who are in a plaster cast, those who have a history of back/neck injuries, or those who have heart problems
• You cannot be under the influence of alcohol or non-prescription drugs to participate
• It is necessary to have signed the iFly Singapore indemnity form (Flyers under the age of 18 need a signed permission from parent or guardian)

Important Notes

• Dress comfortably but modestly, especially in cultural areas.
• Carry water, sunglasses, sunscreen, and a hat.
• Please carry a valid ID/ Passport along with you during the visit
• The Booking Confirmation is valid only for the specific date and time shown thereon and shall automatically expire upon the lapse of this specific date and time.
• Tickets can only be used once and are not subject to refund or exchange of any kind whatsoever.
• Lost, damaged or stolen Tickets cannot be replaced, refunded or exchanged in any manner.
• Please go to the cash register one by one and follow the instructions of our team.
• Large bags and backpacks should not be brought in.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.
• Shared transfers are only provided from centrally located hotels and residences in Singapore city. 
• Pick-up from Areas other than centrally located  Hotels / Residence will be done on request with an additional surcharge.

Important Notes

• Single‑entry only; tickets are valid for the specified session and non-transferable, non-refundable once used 
• Children under 2 enter free; ages 2+ require a valid ticket. Children aged 2–12 must be accompanied by an adult (18+) .
• Last entry is 30 minutes before closing and is subject to capacity limits
• Bag and personal searches may occur upon entry or exit
• No loitering—guests should not remain in restricted areas
• Footwear required—no bare feet allowed on the deck
• Commercial photography or video, including tripods and heavy equipment, requires prior approval .

Important Notes

• Do not touch, pluck, or damage any orchids or plants.
• Stay on designated paths and walkways to protect delicate landscaping
• Personal photography is allowed.
• Tripods, drones, and commercial shoots require prior written permission.
• Avoid using flash near sensitive plant displays like in the Cool House.
• The National Orchid Garden and Singapore Botanic Gardens are non-smoking zones.
• Open daily from 8:30 AM to 7:00 PM (last entry at 6:00 PM).
• Tickets must be purchased before last entry.
• Children under 12 must be accompanied by an adult at all times.
• Avoid bringing sprays, fertilizers, or any chemical substances into the garden.
• No eating or drinking is allowed within the orchid display zones.
• Water bottles are permitted but must be sealed when not in use.
• Large items or wheeled luggage are not allowed inside; use storage options outside the garden.
• The garden is wheelchair accessible, but steep slopes may require assistance in some areas.
• Except for certified service animals, pets are not permitted inside.

Important Notes

• Enter only during your selected time slot
• Last admission: 11:15 PM; park closes at 12:00 midnight
• Tickets are non-refundable and non-transferable
• Stay seated during the tram ride and keep limbs inside at all times
• Follow designated walking trails; do not enter restricted areas
• Use the tram for a guided overview or explore trails for a closer look at animals
• No flash photography – it can disturb animals
• Do not feed, touch, or tease the animals
• Professional or commercial filming requires prior approval
• Smoking and vaping are only allowed in designated areas outside the park
• No alcohol, sharp objects, laser pointers, pets, scooters, or drones
• No loud behavior, running, or disruptive conduct
• Large bags or luggage not allowed – only small bags or backpacks permitted
• Lockers are available on-site
• Wear comfortable walking shoes and bring insect repellent
• The safari operates rain or shine, but heavy rain may delay or suspend activities
• Wildlife is more active after rain – enhancing the experience
• Children under 3 enter free, but must be supervised at all times
• First aid and staff assistance available throughout the park
• Security checks may be conducted at the entrance

Important Notes

• Arrive early: Be at the boarding point 15 minutes before departure to avoid forfeiture .
• Tickets are non-transferable & date/time-specific; refunds are generally not allowed unless operator cancels .
• Must present a valid ID and advance booking (especially for transfers) .
• Boarding exclusively at Clarke Quay Jetty; optional stops at Boat Quay, Merlion Park, etc., but you cannot re-board once you disembark .
• Expect a safety briefing, and note that life jackets are provided onboard .
• Food and drinks are prohibited onboard .
• Not wheelchair-accessible; boarding involves climbing steps 
• No refunds for customer-initiated cancellations or no-shows .
• If the cruise is cancelled by the operator (weather, closures, operational issues), you’ll receive a full refund or rescheduling option .
• Late arrivals/no-shows result in ticket forfeiture with no refund .
• Cruise runs daily, typically from 1 PM–10 PM (Mon–Thu) and 10 AM–10 PM (Fri–Sun/public holidays), with departures every hour up to 9 PM .
• Duration is approximately 40 minutes, covering landmarks like Marina Bay Sands, Merlion Park, and Esplanade .
• Available 7:30 AM–10 PM, from specified areas (e.g., Orchard, Chinatown, Little India, Geylang, Tanjong Pagar) to/from the boarding point .
• Shared transfers wait ~7 min; private transfers up to ~20 min.
• Must provide accurate pickup details; late arrival means no rescheduling or refund .

Important Notes

• Operating hours: Daily from 8:45 AM to 10:00 PM (final boarding at 9:30 PM).
• Children under 4 years old enjoy complimentary admission.
• Child age range: 4 to 12 years old.
• Adult age range: 13 years old and above.

Important Notes

• Booking Confirmation: All transfers must be booked in advance with complete flight and accommodation details.
• Waiting Time: A complimentary waiting time of up to 60 minutes is provided after the flight lands. Additional waiting time may incur extra charges.
• Driver Meeting Point: The driver will wait at the arrival hall with a name sign. In case of difficulty locating the driver, contact the provided emergency number.
• Luggage Allowance: Each passenger is allowed 1 standard suitcase and 1 hand-carry bag. Extra luggage must be declared at the time of booking.
• Child Safety: Child/infant seats are not automatically provided and must be requested in advance at an extra cost.
• Midnight Transfers: Transfers between 23:00 hrs and 06:00 hrs may be subject to additional night-time surcharges.
• No-Show Policy: If the guest fails to show up within the specified waiting time and no prior communication is made, the booking will be considered a no-show and non-refundable.
• Amendments & Cancellations: Any changes or cancellations must be made as per the cancellation policy terms mentioned at the time of booking.
• Conduct & Safety: Passengers are expected to behave respectfully and follow safety protocols throughout the journey.
• Service Area: The transfer is valid only for locations within the central Singapore city limits. Additional charges apply for areas outside these limits.

Important Notes

• Tickets are valid for one-time entry only and are non-refundable once booked.
• Guests must arrive at least 30 minutes before their scheduled time slot
• Operating hours are typically from 2:00 PM to 10:00 PM (last admission at 9:30 PM); subject to changes on public holidays or special events.
• All guests are subject to security checks before boarding.
• Large bags, sharp objects, flammable items, and outside food or drinks are strictly prohibited.
• Children below 3 years enter free with a paying adult.
• Children under 12 years must be accompanied by an adult.
• Proper attire is required—no offensive or inappropriate clothing.
• Disruptive or unruly behavior may result in removal without refund.
• Smoking is strictly prohibited throughout the Flyer premises, including the capsules.
• Operations may be temporarily suspended during severe weather (e.g., lightning). No refunds are provided in such cases.

Important Notes

• Tickets are valid for single-day entry only and are non-transferable.
• Guests must present valid ID if required for verification.
• Re-entry is allowed only with a re-entry stamp
• Children under 12 years must be accompanied by a paying adult at all times.
• Lost children should be reported to the nearest zoo staff immediately.
• Do not feed, touch, or provoke animals unless under supervised feeding sessions.
• No loud noises, teasing, or banging on glass enclosures—it can stress the animals.
• No outside food or drinks (baby food and medical necessities allowed).
• No balloons, bicycles, scooters, skateboards, or drones inside the zoo.
• Weapons, sharp objects, or flammable materials are strictly prohibited.
• Photography for personal use is allowed.
• Commercial photography, filming, or use of drones requires prior approval.
• Smoking is not permitted in the zoo except in designated smoking areas outside the main park zone.
• The zoo is wheelchair and stroller accessible; rentals available at the entrance.
• Guests are advised to wear comfortable footwear and stay hydrated.

Important Notes

• Tickets are valid only for the date and time selected at the time of booking.
• No refunds, cancellations, or rescheduling allowed once the ticket is confirmed, unless otherwise stated by the operator.
• Each ticket includes a combination of Luge rides and Skyride trips (based on the package selected)
• Minimum height to ride the Luge solo is 110 cm and minimum age is 6 years.
• Children under 110 cm can ride in tandem with an adult (at least 150 cm tall).
• Minimum height to ride the Skyride solo is 135 cm; children under this height must be accompanied by an adult.
• Riders must follow all safety instructions provided by staff.
• Helmets are mandatory and provided free of charge.
• Riders under the influence of alcohol or drugs are not permitted to participate.
• Management reserves the right to remove or refuse entry to any guest displaying unsafe or inappropriate behavior.
• The Luge and Skyride are outdoor attractions and may be suspended or delayed during bad weather for safety reasons.
• If services are halted due to weather, ticket validity may be extended or reissued at the discretion of the operator—no cash refunds.
• Not recommended for pregnant women, individuals with heart conditions, or those with serious medical issues.
• All riders must be in good physical condition to safely participate.
• ersonal belongings must be kept secure; management is not responsible for loss or damage.
• Riders are encouraged to wear comfortable clothing and closed-toe shoes for safety.
• Photography or videography during the ride is permitted only with proper mounts and not handheld devices.

Important Notes

• Children under 122 cm in height must be accompanied by an adult at all times.
• Children below 12 years must be supervised by a guardian aged 21 or above.
• Outside food and drinks are not allowed (except baby food or special medical/dietary needs).
• No glassware, alcohol, sharp objects, or large floatation devices.
• Normal diapers are not permitted in pools (only swim diapers allowed).
• Loose jewelry and valuables should be avoided or stored in lockers.
• Lockers are available for rent for securing personal belongings.
• The park is not responsible for lost, stolen, or damaged items.
• No photography on certain rides for safety reasons.
• No commercial or drone photography without prior permission.
• Smoking is strictly prohibited within the park except in designated smoking areas outside the water zone.
• Attractions may close temporarily due to lightning or heavy rain.
• No refunds will be given for weather-related ride closures.

Important Notes

• Interactive, no-touch restrictions: You’re encouraged to touch and engage with the exhibits—this is not a traditional “no-touch” museum .
• Photography allowed (no flash): Feel free to take all the photos you want—but flash photography is prohibited for exhibit preservation and visitor comfort .
• No food or drinks: To maintain cleanliness and hygiene, outside food and beverages are not permitted inside the museum .
• No re-entry without permission: Once you enter, you cannot re-enter unless you obtain a re-entry stamp from staff—for example, if you need to step out for a restroom break .
• AR app usage: Downloading and using the free Trick Eye AR (XR Museum) app is encouraged to enhance your experience with animated effects and immersive features .
• Mobile device readiness: Ensure your phone is fully charged and consider bringing a power bank, as you'll need it for photos and AR features .
• No storage available: There are no lockers or storage facilities—bring minimal personal items .
• Accessibility: The museum is wheelchair- and stroller-friendly, and stroller rentals are available if needed .
• Strict behavior policy: Management reserves the right to refuse entry or eject anyone exhibiting disruptive or unsafe behavior .
• ​Visit during off-peak hours: Weekdays, especially early mornings or late afternoons, offer quieter visits .
• Watch your phone battery: Keep it topped up—you’ll need it for AR features and plenty of photo ops.
• Mind the crowd: Skip busy zones and return later—it’s a looping layout, and you won't miss anything.

Important Notes

• Valid Ticket Required: All guests must present a valid admission ticket for entry. Tickets are valid only for the selected date and are non-transferable and non-refundable.
• Operating Hours: Park hours are subject to change without prior notice. Guests are advised to check the official website before visiting.
• Ride Restrictions: Some rides have height, age, or health restrictions. Guests must follow all posted guidelines and staff instructions for their safety.
• Express Pass: Admission tickets do not include Universal Express access unless purchased separately.
• Outside Food & Drinks: Bringing outside food and beverages into the park is strictly prohibited, except for baby food and special dietary needs.
• Dress Code: Proper attire including shirts and shoes must be worn at all times. Swimwear is not allowed.
• Supervision of Children: Children under 12 must be accompanied by an adult.
• Photography and Recording: Personal photography is allowed, but tripods, drones, and professional video equipment are not permitted without prior approval.
• Respectful Conduct: Guests must behave respectfully and responsibly at all times. The park reserves the right to refuse entry or remove any person for misconduct.
• Weather Policy: Most attractions remain open during rain, but certain outdoor rides and shows may be suspended for safety reasons. No refunds are provided due to bad weather.

Important Notes

• Entry is only allowed with a valid ticket for the selected showtime (7:40 PM or 8:40 PM).
• Guests are advised to arrive at least 15–20 minutes before the show to secure their seats, especially for standard seating.
• Free seating applies to standard ticket holders (first-come, first-served).
• Premium seat holders are entitled to reserved front-row or sheltered seating.
• Once seated, guests are advised to remain in place throughout the show.
• Children below 4 years can enter free of charge without a separate seat (must sit on adult’s lap).
• Children aged 4 and above require a ticket.
• Food and beverages are not allowed inside the show area.
• Smoking, vaping, and alcohol consumption are strictly prohibited.
• Large bags, umbrellas, or sharp objects may be denied entry or subject to inspection.
• Wings of Time is an outdoor show and proceeds rain or shine.
• In the case of severe weather or technical issues, the show may be delayed or canceled at the discretion of management.
• No refunds are provided for cancellations due to weather.
• Re-entry is not allowed once guests exit the show venue.